Privacy Policy

Last updated: 13th November, 2024

At LeadAgents.ai, owned and operated by Plankton Digital Pty Ltd (ABN: 42 110 801 279), we are committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect information you provide to us through our website and services.

1. Data Controller and Contact Information

Plankton Digital Pty Ltd is the data controller of your personal data. If you have any questions or concerns about our data practices, please contact us at:

Data Administrator: Plankton Digital Pty Ltd

Email: support@leadagents.ai

Address: 52 Flinders Street, Mentone, VIC 3194, Australia

2. Personal Data We Collect

We collect and process the following types of personal data:

Lead Information: Information collected through lead submission forms, such as names, phone numbers, email addresses, and any other information provided by leads.

Usage Data: Information related to your interactions with our website, including IP addresses, browser type, access times, and pages viewed, collected through cookies and similar technologies.

Client Account Information: Details such as your name, contact information, and billing details if you are a registered client using LeadAgents.ai services.

3. How We Use Personal Data

We process personal data for the following purposes:

Service Delivery: To qualify and connect leads for our clients based on data submitted in lead forms.

Communication: To respond to inquiries, provide customer support, and send essential information about our services.

Service Improvement: To analyze usage trends and improve our website and services.

Legal Compliance: To comply with regulatory and legal obligations, including fraud prevention and ensuring the security of our services.

4. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following legal bases to process your personal data:

Consent: When you provide us with data voluntarily, such as when filling out forms or signing up for newsletters.

Performance of a Contract: To fulfill our obligations in delivering services to our clients.

Legitimate Interest: To enhance our services, ensure website security, and conduct essential business operations.

Legal Obligation: To comply with legal obligations or regulatory requirements.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Personal data provided by leads may be deleted or anonymized when no longer needed for lead qualifying or other operational purposes.

6. Data Sharing and Transfers

Your data may be shared with third-party service providers, such as cloud storage, analytics, and voice AI service providers, strictly for service-related purposes. These providers are bound by strict confidentiality and data protection agreements to ensure compliance with GDPR.

In the event of an international data transfer outside the EU/EEA, we will ensure adequate protection through EU-approved Standard Contractual Clauses or other GDPR-compliant transfer mechanisms.

7. Data Security

We implement robust security measures to protect personal data from unauthorized access, alteration, or disclosure. This includes data encryption, access controls, and regular security audits. However, while we strive to safeguard personal data, we cannot guarantee absolute security.

8. Your Rights Under GDPR

Under the GDPR, you have certain rights regarding your personal data, including:

Right of Access: Request a copy of your personal data held by us.

Right to Rectification: Request corrections if your data is inaccurate or incomplete.

Right to Erasure (Right to be Forgotten): Request deletion of your personal data in certain circumstances.

Right to Restrict Processing: Request restricted processing of your personal data.

Right to Data Portability: Request transfer of your personal data to another organization.

Right to Object: Object to data processing based on legitimate interest or direct marketing purposes.

To exercise these rights, please contact us at support@leadagents.ai. We will respond to your request within the legally required timeframe.

9. Cookies and Tracking Technologies

LeadAgents.ai uses cookies and similar tracking technologies to analyze website usage, improve performance, and deliver a better experience. For detailed information on our use of cookies, please refer to our [Cookie Policy].

10. Third-Party Links

Our website may contain links to external sites. LeadAgents.ai is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies when visiting these sites.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed. The “Last Updated” date at the top of this page indicates when changes were last made.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@leadagents.ai.

This Privacy Policy helps ensure LeadAgents.ai operates in alignment with GDPR, protecting user privacy and transparently managing personal data. Make sure to update the address field and any other necessary company-specific details. Let me know if there’s anything specific you’d like to adjust!